Who We Are

This website is operated by Right Surveyors Ltd (“we”, “our”, “us”).
Tonbridge Surveyors is a marketing name associated with Right Surveyors Ltd and the Property Surveying Group.

Right Surveyors Ltd is registered in England and Wales under company number 07687478. Registered Office: Landfall,  Anstey Way, Instow, Bideford, England, EX39 4JF

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Email: office@rightsurveyors.co.uk

What Information We Collect
We may collect and process the following information:

  • Your name
  • Email address
  • Telephone number
  • Property address
  • Survey/property enquiry details
  • IP address
  • Browser and device information
  • Website usage data

This information is typically collected when:

  • you complete a contact form,
  • telephone us,
  • email us,
  • or use our website.

How We Use Your Information

We use your information to:

  • respond to enquiries,
  • provide quotations and surveying services,
  • manage customer relationships,
  • administer our business,
  • improve our website and services,
  • comply with legal and regulatory obligations,
  • prevent fraud and website abuse.

Lawful Basis for Processing

We process personal data under one or more of the following lawful bases:

  • consent,
  • legitimate interests,
  • performance of a contract,
  • legal obligations.

Sharing Your Information

We may share enquiry details and relevant information with associated RICS-regulated surveyors and professional partners on a need-to-know basis in connection with providing surveying and property-related services.

We do not sell your personal data to third parties.

Data Retention

We generally retain enquiry and customer records for up to 10 years for business, legal, regulatory and insurance purposes.

Website Forms

When you submit an enquiry through our website forms, your information is sent securely to Right Surveyors Ltd by email for the purpose of responding to your enquiry.

Cookies and Analytics

This website may use limited essential cookies required for the operation, security and functionality of the website.

Embedded Content

Pages on this website may include embedded content from third-party websites such as maps, videos or social media platforms.

Embedded content behaves in the same way as if you visited the third-party website directly and those services may collect data about you.

Your Rights

Under UK data protection law, you may have the right to:

  • request access to your personal data,
  • request correction of inaccurate data,
  • request erasure of your data,
  • object to processing,
  • request restriction of processing,
  • request transfer of your data.

To exercise any of these rights, please contact:
office@rightsurveyors.co.uk

If you are unhappy with how we handle your personal data, you have the right to complain to the Information Commissioner’s Office (ICO). Further information can be found at www.ico.org.uk.

Security

We take reasonable technical and organisational measures to help protect personal information from unauthorised access, misuse or disclosure.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

Last updated: May 2026